We will provide:

• Accountability for project time. We carefully track and monitor the professional time spent on clients' projects to ensure that we meet time and budget requirements. We will maintain these records, which you may review at any time. We can also provide copies of Project Time Records on a weekly or monthly basis.

• Continuous feedback. As we make progress toward your objectives, we may identify people in your organization who are especially helpful. We will advise you of their assistance, which we hope you will recognize. We also may encounter challenges and discover problems that require attention. We will discreetly alert you to these situations to ensure that the project moves along smoothly.

• Value Added recommendations. In the course of our work, we often discover opportunities where we can make a contribution beyond the agreed scope of work. These recommendations may involve new or additional applications and solutions, may benefit different internal customers, and may involve additional costs.

• Confidentiality of Proprietary Information. You can be assured that we regard any and all organizational, operational, marketing or financial information as confidential. We trust that you recognize that in the course of our work, we may develop approaches, processes or models to help your company, which will remain our intellectual property, and which we reserve the right to use with other clients.

• Professional Standards and Quality Output. We are proud of our work and our consulting practice. You can expect us to apply our best experience and expertise to your situation.

What we expect:

• Clarity about perceived and actual needs. Often, performance issues and perceived training needs are neither knowledge nor skill deficiencies, but are due to organizational policy or process constraints. The application of a training solution to an organizational problem usually wastes time, effort and money and causes frustration and disappointment for all concerned.

• The Organization's Compass Headings. We need to know the direction in which the company is moving. We also need to know about business problems: in the areas of Productivity, Capacity, Acquiring Customers and Satisfying Customers. In order to help solve these problems, we depend on your executives' insight into your critical success factors. We can only do our best job if we are apprised of your immediate and long-range business goals and strategies.

• Access to organizational and operational data. Certain information is essential to producing positive project outcomes. This may include (but is not limited to) staffing levels and position descriptions, performance standards, business practices and marketing strategies. The greater the potential payoff from our involvement, the greater the need for this information.

• Availability of key personnel. Much of our work will involve interviews, meetings and consultation with individuals and with groups of managers and key performers. As early as possible in the project, we recommend that you announce to those involved and affected, the status and stature of our project.

To earn your trust as a valued business partner. Our principals and associates are seasoned professionals with extensive successful experience in a broad range of business settings. We will do everything in our power to ensure that your project produces the desired outcomes.

1. Analyze Requirements
· Review situation, objectives, requirements and expectations with sponsors
· Collect and study related documentation (manuals, policies, procedures, reports)
· Scope/publish project plan including timeline, budget & monitor dates

2. Observe Operations
· Identify job/task requirements (physical, technical & regulatory constraints)
· Observe On-the-Job performance
· Interview Subject Matter Experts

3. Prepare Instructional Designs
· Define Objectives and Identify Knowledge & Skill Requirements
· Outline/Recommend Instructional Methods And Media
· Develop Assessments to Evaluate Learning Outcomes

4. Client Review of Instructional Designs
· Ensure Match with Business Priorities
· Confirm Efficacy Of Methods For Content
· Client Revisions

5. Beta Test
· Conduct/Observe Actual Training With Pilot Group
· Validate Content And Design
· Revise As Required

6. Prepare First Draft
· Learning Materials, Leader Guide & Support Tools
· Audio/Video Scripts
· Review with Client

7. Prepare Second Draft
· Client Revisions
· Media changes: Additions/deletions
· Advise Client

8. Prepare Final Materials
· Secure And Marshal Appropriate Art And Graphics
· Produce Media
· Print Learning Materials & Detailed Leader’s Guide

9. Introduce/Promote Program
· Management Briefing
· General Announcement
· Train Instructors and Coaches

10. Monitor Implementation
· Observe Learning Activities
· Review Learner/Coach Feedback
· Modify As Required

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